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Turn Black Friday Green: Using CX to Boost the Retail Holidays
Declining COVID infection rates and increasing vaccination rates and availability has led to a nationwide economic reopening. Pent-up demand from cooped-up Americans is riding a wave of strong labor and financial markets, and rosy economic indicators. Holiday Shopping Season 2021 is looking good.

To capitalize on Reopening Opportunity, Retail and CPG executives in sales, marketing, and customer service roles - as well as the ecommerce, data, and other tech teams that support those functions - need to serve a consumer whose behaviors have changed. Digital commerce will only increase, and curbside delivery may stay, but for reasons of convenience rather than safety. But “contactless” has just about been dropped from our lexicon, as has, thankfully, the expression “these uncertain times.”

Join Keith Dawson, Vice President and Research Director at Ventana Research, to explore why Retailers and CPG companies need to have complete, data-rich customer profiles to get the gift of growth this Holiday Season.

Keith will identity the customer data which is essential to:
● Engage customers in the channel of their choice.
● Personalize and deliver experiences.
● More effectively segment and retarget.
● Increase lifetime value.
● Acquire and retain customers.
● Sell more. More effectively.

We can't wait to "see" you there!

Aug 12, 2021 09:00 AM in Pacific Time (US and Canada)

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